Terms of Use

6A. SMS Communications

Service Pilot facilitates transactional SMS communications on behalf of participating businesses to assist with customer inquiries, appointment scheduling, and other service-related communications.

Businesses acknowledge that:

• SMS communications are intended only to facilitate conversations with customers who have initiated contact with the business or otherwise provided any legally required consent.

• Businesses are responsible for complying with applicable messaging laws, including the Telephone Consumer Protection Act (TCPA) and other applicable regulations.

• Service Pilot may suspend or terminate accounts that use the Service for unsolicited marketing, spam, purchased contact lists, or other prohibited messaging activities.

6. SMS Messaging Terms

SMS Communications to Business Users

Service Pilot may send SMS messages directly to business owners, account holders, and authorized users regarding:

• Account registration

• Account verification

• Onboarding communications

• Customer support

• Platform updates

• Service notifications

• Operational alerts

• Billing-related communications

Message frequency varies.

Message and data rates may apply.

You may opt out of SMS communications by replying STOP where applicable.

Reply HELP for assistance.

Consent to receive SMS communications is not a condition of purchasing any Service Pilot product or service.

SMS Communications to Homeowners and Consumers

Service Pilot facilitates missed-call follow-up communications on behalf of participating home service businesses.

A homeowner or consumer may receive an initial SMS message from Service Pilot when:

• They place a phone call to a participating home service business;

• The call is missed, unanswered, or otherwise not connected to a representative of the business; and

• The communication is directly related to the customer's recent call and service inquiry.

The initial message will identify the participating business and explain that the message is being sent from a Service Pilot-managed phone number on the business's behalf.

The customer may be asked to confirm that they would like assistance regarding the reason for their call by replying with a response such as "YES."

By replying affirmatively, the customer authorizes further SMS communications related to their service inquiry.

Following the customer's affirmative response, Service Pilot may facilitate communications on behalf of the participating business regarding:

• Missed-call follow-up

• Appointment scheduling

• Appointment confirmations

• Service-related information

• Estimate coordination

• Booking coordination

• Customer support related to the original inquiry

Service Pilot does not send marketing campaigns, promotional offers, or unsolicited advertising messages to consumers.

Message frequency varies.

Message and data rates may apply.

Recipients may opt out at any time by replying STOP.

Recipients may request assistance by replying HELP.

Consent to receive SMS communications is not a condition of purchase.

SMS Consent and Expectations

Service Pilot is committed to transparent and consent-based communications.

Messages facilitated through the Service Pilot platform will:

• Clearly identify the participating business on whose behalf the communication is being sent;

• Explain when a message is being sent from a Service Pilot-managed phone number rather than the number originally called;

• Relate directly to the customer's recent missed call and service inquiry;

• Request confirmation from the customer before continuing the conversation when applicable;

• Include opt-out instructions where required; and

• Remain limited to transactional, informational, and customer-service-related communications.

Participating businesses are responsible for ensuring they have the appropriate legal basis to communicate with their customers and for complying with applicable federal, state, and local laws governing customer communications. Service Pilot is intended to facilitate communications initiated in response to customer inquiries, including missed inbound calls, and is not intended for unsolicited promotional messaging.