Privacy Policy
Last Updated: Month Day, 2026
Service Pilot (“Service Pilot,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit service-pilot.com (the “Website”) or use our services.
By using our Website or services, you consent to the practices described in this Privacy Policy.
1. About Service Pilot
Service Pilot is a Revenue Recovery System for Home Service Businesses.
We help businesses such as plumbing, HVAC, electrical, and other home service companies improve response times to missed calls and customer inquiries through automated communication workflows.
Our services may include:
missed-call text back automation
SMS follow-up communications
voicemail capture
appointment-related communication support
communication automation workflows
Service Pilot is intended for business use only.
2. Information We Collect
We may collect information directly from:
business customers (“Business Customers”)
website visitors
communications processed through our services
The categories of information we collect may include:
A. Business Customer Information
When businesses engage with Service Pilot, we may collect:
business name
business email address
phone number
billing information
account information
CRM-related information
communication preferences
B. Homeowner Communication Information
When a homeowner contacts a participating business and communication is processed through Service Pilot, we may collect information necessary to facilitate communication, including:
phone numbers
SMS interaction data
voicemail recordings
timestamps of communications
appointment-related communication information
communication metadata
This information is processed to help participating businesses respond to inquiries and improve customer communication.
C. AI Call Summaries & Voicemail Data
Service Pilot may process voicemail content to generate:
AI-assisted summaries
These summaries are intended to help businesses quickly review communication activity.
Please note:
AI-generated summaries may contain inaccuracies
summaries are provided for convenience only
important information should be independently verified
We do not guarantee the accuracy or completeness of AI-generated summaries.
D. Website Usage Information
When you visit our Website, we may automatically collect technical information, including:
IP address
browser type
operating system
pages visited
referring website information
device identifiers
session information
This information helps us improve Website functionality and performance.
E. Cookies & Tracking Technologies
We may use:
cookies
analytics tools
pixels
similar tracking technologies
to:
understand website usage
improve performance
analyze visitor behavior
enhance user experience
You may disable cookies through your browser settings, though some features may not function properly.
3. How We Use Information
We may use collected information to:
provide and operate services
facilitate automated communication workflows
send SMS follow-up messages
improve service performance
generate operational insights
provide customer support
communicate with business customers
process billing and subscriptions
improve Website experience
comply with legal obligations
4. SMS Communications
Service Pilot facilitates SMS communications on behalf of participating home service businesses in connection with a customer’s interaction and ongoing service relationship.
SMS messaging may be initiated when a customer contacts a participating business, including situations where a phone call is placed and not successfully answered. In these cases, Service Pilot may send an initial SMS on behalf of the business to reconnect with the customer regarding their inquiry.
The initial message identifies the participating business and explains that Service Pilot is assisting with communication using a managed phone number. It requests explicit confirmation from the customer (e.g., “Reply YES”) before any further SMS communication occurs.
Once a customer provides affirmative consent, Service Pilot may facilitate SMS communications related to the customer’s service relationship with the participating business. This may include, but is not limited to:
Scheduling and appointment coordination
Service follow-ups and updates
Estimates and job-related communication
Customer support and issue resolution
Maintenance reminders and service continuity communications
Recurring service notifications related to prior work or active customer relationships
Service Pilot does not send unsolicited marketing messages or unrelated promotional campaigns. All communications are transactional or service-related and tied to an existing or prior customer interaction with a participating business.
Message frequency varies.
Message and data rates may apply.
Recipients may opt out at any time by replying STOP.
Recipients may request assistance by replying HELP.
5. Customer Consent Responsibility
Participating businesses are responsible for ensuring they have the appropriate legal basis to communicate with their customers and for complying with applicable federal, state, and local laws governing customer communications.
Service Pilot is designed to facilitate communications that occur after a homeowner or customer has initiated contact with a participating business, such as when an inbound call cannot be answered. Participating businesses are responsible for ensuring their use of the Service complies with applicable laws, including the Telephone Consumer Protection Act (TCPA), state messaging laws, and applicable privacy regulations.
Service Pilot does not authorize or encourage the use of the Service for unsolicited marketing messages or communications that violate applicable law. Businesses remain responsible for the content and legality of the communications they send through the Service.
6. Third-Party Service Providers
We use trusted third-party service providers to help operate our services.
These may include:
GoHighLevel (GHL)
Used for:
CRM functionality
automation workflows
contact management
Twilio
Used for:
SMS delivery
phone communications
voicemail handling
Make (Make.com)
Used for:
workflow automation
system integrations
These providers may process information necessary to perform services.
We are not responsible for privacy practices of third-party providers.
7. Data Sharing
We do not share personal information to third parties or for marketing purposes.
We may share information:
With service providers
To operate our services.
With participating businesses
When facilitating customer communication.
For legal compliance
If required by law, subpoena, court order, or government request.
To protect rights and safety
To investigate fraud, abuse, or unlawful conduct.
8. Data Retention
We retain information only for as long as reasonably necessary to:
provide services
fulfill contractual obligations
comply with legal obligations
resolve disputes
maintain operational records
Retention periods may vary depending on business and legal needs.
9. Data Security
We take commercially reasonable measures to protect information.
However, no system can be guaranteed to be:
100% secure
Accordingly, we cannot guarantee absolute security of transmitted or stored information.
10. Your Privacy Rights
Depending on your jurisdiction, you may have rights regarding your information, including:
access to information
correction of inaccurate information
deletion requests
limitation of certain processing
Residents of certain states, including California, may have additional privacy rights.
To submit a request, email support: [email protected]
11. Children’s Privacy
Service Pilot is not intended for children under:
13 years of age
We do not knowingly collect information from children.
12. External Links
Our Website may contain links to third-party websites.
We are not responsible for privacy practices or content of external sites.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Updates will be posted at:
Your continued use of the Website or services constitutes acceptance of updated policies.
14. Support
Email: [email protected]
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Copyright . All Rights Reserved.